SHIPPING&DELIVERY
Delivery Time=Processing Time + Shipping Time
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Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.Generally, your order needs 1-5 working days to prepare
Shipping fees are calculated based on package weight and destination; we offer free Postal Shipping for orders over the US $59.
(*There is a different processing time for a different item. You can check the processing time from the product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)
Recommended purchasing country:
Japan, Thailand,United States,Czech Republic,Remote areas of the United States,Germany, Italy, France, Britain, Spain, South Korea, Philippines, Singapore, Cyprus, Turkey,Netherlands, Austria, Poland, Portugal, Belgium, Bulgaria, Switzerland, Czech Republic, Denmark, Estonia, Finland, Greece, Croatia, Hungary, Ireland, Lithuania, Luxembourg, Latvia, Malta, Romania, Sweden, Slovenia, Slovakia, New Zealand, UAE, Saudi Arabia,Canada,Australia, Israel, Chile, Morocco,Norway,Colombia, Slovak Republic,Mexico, Brazil, Puerto Rico, India, South Africa,Peru
Other countries can consult by email:support@hitrug.com
A Note on Customs Duties for International Orders：
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers.
Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Hitrug cannot declare purchased items as a gift or list an amount that is lower than the actual product price.
Hitrug is not responsible for lost or damaged packages. If your package has been lost or damaged, please contact the carrier.
Exceptions：
Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package. Besides, please put your address with details on the street number/building number if you have one.